HSBC UK Bank Plc
Financial Ombudsman decision DRN-6045220 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC blocked Mr and Mrs W’s accountFunds blocked or frozen
Mrs W and Mr W complain that HSBC UK Bank Plc should pay them more compensation than it has offered in respect of poor service issues.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6045220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.