TrustUk Payments Ltd

Financial Ombudsman decision DRN-6043527 Upheld

Upheldoutcome, as published by the Ombudsman

£4,872redress stated in the decision

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

missed payments which didn’t automatically clear after 31 days as incorrectly advisedCard dispute or chargeback

incorrect information which led to a financial lossService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6043527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.