Pockit Limited

Financial Ombudsman decision DRN-6043395 Upheld

Upheldoutcome, as published by the Ombudsman

£515redress stated in the decision

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

a payment of over £500 left his account which he did not make or otherwise authoriseUnauthorised transaction

it did not provide any refund to his account until the 12 SeptemberPayment delayed or failed

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6043395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.