Revolut Limited

Financial Ombudsman decision DRN-6042306 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr G complains Revolut Ltd (Revolut) won’t refund money he says he lost as part of a scam.APP scam refund refused

In terms of Revolut’s attempts to recover the lost funds, as these were card payments the only option was for it to consider raising a chargeback.Card dispute or chargeback

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6042306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.