Lenvi Servicing Limited

Financial Ombudsman decision DRN-6041898 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms W complains that Lenvi Servicing Limited didn’t give consent for her to let her property.Mortgage administration

It took too long for Lenvi to give Ms W a decision as to whether it would consent to her letting the property.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6041898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.