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Financial Ombudsman decision DRN-6041485 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Calculate and refund interest charged to Miss T during the period of non-compliance 15 December 2022 to 5 December 2023.Charges and fees
Pay further compensation of £200 for the distress and inconvenience caused by the delay in responding to Miss T’s DSAR.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6041485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.