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Barclays Bank UK PLC
Financial Ombudsman decision DRN-6039576 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss E has complained about how Barclays Bank UK PLC (Barclays) handled her request to chargeback a transaction.Card dispute or chargeback
Barclays has confirmed that compensation of £40 was agreed and credited to her current account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6039576.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.