Starling Bank Limited

Financial Ombudsman decision DRN-6039036 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Starling believed they had sufficient evidence to lodge a CIFAS marker and closed Miss A’s accountAccount closed or refused

lodged a fraud-related marker on the industry fraud database, CIFASCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6039036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.