MONZO BANK LIMITED
Financial Ombudsman decision DRN-6033900 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Monzo froze Ms C’s account on 19 September 2025 when a review was triggered and this affected the account until 17 October 2025.Funds blocked or frozen
Ms C complains that Monzo Bank Ltd should pay more compensation than offered so far after admitting it was responsible for unreasonable delay in restoring full access to her account after it was blocked for security checks.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6033900.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.