Clydesdale Bank Plc
Financial Ombudsman decision DRN-6032530 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
I don’t think it’s unfair that Virgin hasn’t offered a wider range of forbearance optionsTreatment in financial difficulty
Virgin said it was sorry it hadn’t forwarded a copy of an earlier complaint response letter on to Mr T when he first askedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.