Santander UK Plc
Financial Ombudsman decision DRN-6032263 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr C has complained about the way Santander UK Plc dealt with a claim for money back in relation to a payment he’d made using his debit card.Card dispute or chargeback
It said that Mr C could pursue a civil claim against the merchant. But it did acknowledge some service issues in relation to how it handled the claim and paid Mr C £150.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032263.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.