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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-6032189 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
will no longer speak to her on the phone about the mortgageAccount closed or refused
allowed a third party to access the mortgage without the agreement of all three account holdersIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.