HSBC UK Bank Plc
Financial Ombudsman decision DRN-6031057 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Tue Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Data and privacy
In the Ombudsman’s words
unfairly declined to agree to a debt write-off based on severe financial hardshipTreatment in financial difficulty
failed to respond properly to a Subject Access Request (“SAR”)Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6031057.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.