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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN-6027672 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Reported inaccurate or unverified information to the credit reference agencies (CRAs) without legal justificationCredit file reporting

Failed to complete a Subject Access Request (SAR) within the one-month timeframe allowedData and privacy

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6027672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.