Bank of Scotland Plc

Financial Ombudsman decision DRN-6026267 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains that Bank of Scotland plc (trading as Halifax) won’t refund the money he lost to an investment scam.APP scam refund refused

Mr M was unhappy with the way in which Halifax handled his complaint, saying that a member of staff called him a scammer and a liar.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6026267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.