Paratus AMC Limited
Financial Ombudsman decision DRN-6023915 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr A complains that Paratus AMC Limited trading as Foundation Home Loans took legal action to repossess his property when the balance of his interest only mortgage wasn’t paid at the end of the term.Mortgage administration
I’m satisfied that Foundation’s communication with Mr A wasn’t always as good as it could have been. There was the 16 November voicemail. And it didn’t always respond to emails promptly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6023915.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.