Barclays Bank UK PLC

Financial Ombudsman decision DRN-6023669 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays wrote to Miss H saying that following a review it had decided to close her account.Account closed or refused

Barclays, like all financial businesses, is subject to legal and regulatory requirements which mean they may need to review an account at any time. These requirements also mean that they may need to take additional steps to identify and verify the identity of its customers.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6023669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.