Coutts & Company
Financial Ombudsman decision DRN-6023616 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr H complains that Coutts delayed considering his application to extend his mortgage and then unfairly declined it.Mortgage administration
I am only considering the delays by Coutts between May and October 2022 and the incorrect information in a letter from March 2024.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6023616.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.