Lloyds Bank PLC

Financial Ombudsman decision DRN-6023010 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that Lloyds Bank PLC treated him unfairly after the term of his interest only mortgage expired with an unpaid balance.Mortgage administration

Mrs R says Mr R has been seriously unwell. His condition makes it difficult for him to talk to Lloyds on the phone, and means he finds letters from Lloyds about possible legal action upsetting and stressful.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6023010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.