Santander UK Plc
Financial Ombudsman decision DRN-6022672 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
blocked access to its accountFunds blocked or frozen
accepted that it had made mistakes in relation to the formService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6022672.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.