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Stellantis Financial Services UK Limited
Financial Ombudsman decision DRN-6020579 Upheld
Upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
end of contract charges were unfairCharges and fees
Mr W complains about poor service from Stellantis Financial Services UK Limited (Stellantis) when he ended his Hire Purchase AgreementComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6020579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.