TSB Bank plc

Financial Ombudsman decision DRN-6020414 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

any direct debit taken after TSB was aware of the death would likely be considered unauthorisedUnauthorised transaction

The estate of Mr H complains TSB Bank plc failed to stop direct debit transactions from debiting Mr H’s account following being informed of Mr H’s passing.Bereavement and power of attorney

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6020414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.