Barclays Bank UK PLC

Financial Ombudsman decision DRN-6018521 Not upheld

Not upheldoutcome, as published by the Ombudsman

£955redress stated in the decision

Wed Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

Barclays raised a chargeback on behalf of Mr K but these were defended by FCard dispute or chargeback

He said two of his trades on 19 March 2024 were closed at price levels that weren’t reached on standard market platforms.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6018521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.