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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6017662 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
NatWest to apply a block to Mr R’s account which prevented further account useFunds blocked or frozen
He also said the experience caused him significant distress, especially given health conditions he suffered with, and forced him to rely on other cards for his trip.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6017662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.