Santander UK Plc
Financial Ombudsman decision DRN-6017410 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander placed a block on Mr K’s accounts in errorFunds blocked or frozen
Mr K didn’t agree. He said he’d spent a significant amount of time chasing the matter up with Santander – and that the offer failed to reflect the considerable stress, inconvenience and embarrassment caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6017410.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.