HSBC Bank plc

Financial Ombudsman decision DRN-6016844 Upheld

Upheldoutcome, as published by the Ombudsman

£338redress stated in the decision

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr C complains about ATM withdrawals that took place on his account with HSBC UK Bank Plc which he says he didn’t make or authorise.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6016844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.