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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-6016237 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

incoming credits due to be paid into her account on 12 August 2025, to not be appliedPayment delayed or failed

Co-op also accepts it could’ve provided a better service when Miss M contacted them to resolve thisService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6016237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.