Clydesdale Bank Plc
Financial Ombudsman decision DRN-6014990 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Virgin should have seen Mrs C was struggling with her repaymentsTreatment in financial difficulty
Virgin should amend the date and amount of the default applied against Mrs CCredit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6014990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.