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Nationwide Building Society
Financial Ombudsman decision DRN-6014556 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mr and Mrs W complain that Nationwide Building Society did not treat them fairly when they applied to port or transfer their mortgage to another property.Mortgage administration
I agree that there were service failures by Nationwide. It did not give Mr and Mrs W all of the information they needed and there were some delays throughout the process.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6014556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.