HSBC UK Bank Plc
Financial Ombudsman decision DRN-6013824 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
He complains that there have been payments taken from his account which he does not recognise and First Direct has frustrated his attempts to have these payments refunded.Card dispute or chargeback
Mr H complains that HSBC UK Bank plc trading as First Direct treated him with disrespect when he tried to report payments from his account that he did not recognise.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6013824.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.