TSB Bank plc

Financial Ombudsman decision DRN-6013607 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss O complains TSB Bank plc (“TSB”) closed her account without explanationAccount closed or refused

Miss O is also unhappy with inaccurate messages from TSB which said she had asked for the account to be closed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6013607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.