Vodafone Limited
Financial Ombudsman decision DRN-6012533 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr B complained to Vodafone about the two defaults showing on his credit recordCredit file reporting
Failure to escalate the complaintComplaint handling
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010, UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6012533.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.