Lloyds Bank PLC

Financial Ombudsman decision DRN-6012232 Upheld

Upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Wed Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs B and Mrs B complain about how Lloyds Bank PLC has dealt with their refund request for Direct Debit payments.Unauthorised transaction

There is no dispute that Lloyds didn’t deal appropriately with the complaint when first raised but I am satisfied it has fairly apologised and offered a fair and reasonable compensation offer in total of £65.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6012232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.