Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-6012219 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs J complains about incorrect charges that Santander Consumer (UK) Plc (“Santander”) added to her car lease accountCharges and fees

Mrs J complains about incorrect charges that Santander Consumer (UK) Plc (“Santander”) added to her car lease account and the adverse effect it had on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6012219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.