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Shop Direct Financial Services Limited

Financial Ombudsman decision DRN-6011343 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Miss F says Shop Direct Finance Company Limited trading as very and Littlewoods (‘Shop Direct’), irresponsibly lent to her.Irresponsible lending

Shop Direct has agreed that it provided incorrect information to Miss F about the compensation calculation and has taken steps to pay her £100 compensation for the trouble and upset the incorrect information has caused her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6011343.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.