MONZO BANK LIMITED
Financial Ombudsman decision DRN-6010066 Upheld
Upheldoutcome, as published by the Ombudsman
£260redress stated in the decision
Thu Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss G has complained about the way Monzo Bank Ltd dealt with a claim for money back in relation to a purchase she’d made using her debit card.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6010066.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.