Lloyds Bank PLC

Financial Ombudsman decision DRN-6009867 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Lloyds, as a result of this - and seemingly other factors - took the decision in March 2024 to provide notice they were closing Mr O’s account.Account closed or refused

I don’t think Lloyd’s handled matters well when Mr O raised his concerns about discrimination, and I think they could’ve done better here.Complaint handling

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6009867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.