Santander UK Plc
Financial Ombudsman decision DRN-6008644 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
In late 2022 the mortgage began to fall into arrears. By April 2023 the arrears had reached the equivalent of almost seven months’ payments.Treatment in financial difficulty
Ms P complains that Santander UK Plc refused to support her with her interest only mortgage and then repossessed and sold her property without her knowledge.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6008644.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.