Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-6007912 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

BOI’s only shortcoming, which it readily admitted to and apologised for in the final response to the complaint, was to take two days longer than its forecast service standard to return the surplus.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6007912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.