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Nationwide Building Society
Financial Ombudsman decision DRN-6007389 Upheld
Upheldoutcome, as published by the Ombudsman
£748redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr W raised a dispute with Nationwide claiming £1,360.25 for both invoicesCard dispute or chargeback
When Mr W made his claim to Nationwide it made an error by not reviewing the claim until January 2024Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6007389.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.