Revolut Limited

Financial Ombudsman decision DRN-6006670 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Revolut proactively applied a 7-day spending block to his cardFunds blocked or frozen

not providing clearer communication at a time when he was most vulnerableSupport for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6006670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.