Nationwide Building Society

Financial Ombudsman decision DRN-6005813 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains Nationwide Building Society (NBS) closed his accounts after he reported transactions he didn’t recognise.Account closed or refused

The evidence provided by NBS regarding Mr W’s profile shows Mr W made it aware he suffered with depression in July 2025 and stress and anxiety in 2024.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6005813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.