Madison CF UK Limited

Financial Ombudsman decision DRN-6005271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

calls prior to that were important to ensure they were treating Miss C with forbearance when she was facing financial difficultyTreatment in financial difficulty

I don’t agree she’s not been treated as a vulnerable customerSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6005271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.