Metro Bank PLC

Financial Ombudsman decision DRN-6005232 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that Metro Bank PLC froze his bank account after he received a payment.Funds blocked or frozen

It agrees that it should have shown more understanding and empathy for Mr T’s feelings and needs at what was an already incredibly difficult time for him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6005232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.