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Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-6003127 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr O complains Lantern Debt Recovery Services Limited trading as Lantern unfairly applied a default to his credit report regarding a debt he has with them.Credit file reporting

I am sorry to hear of the life events which led Mr O to class himself as a vulnerable customer under the financial regulator’s guidance.Support for vulnerable customers

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6003127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.