Firms › Secure Trust Bank Public Limited Company ›
Secure Trust Bank Public Limited Company
Financial Ombudsman decision DRN-6003082 Upheld
Upheldoutcome, as published by the Ombudsman
£1,300redress stated in the decision
Mon Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs A complains that Secure Trust Bank Public Limited Company (trading as “Moneyway”) unfairly entered into a hire-purchase agreement with her. Amongst other things, she’s said her affordability for the agreement was not properly considered at the time of sale and she couldn’t afford the monthly payments.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6003082.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.