TSB Bank plc

Financial Ombudsman decision DRN-6002120 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

the advice given to Mr B was unfortunately somewhat confused. He was not clearly told there was no way to avoid being charged interest on the SundayMortgage administration

compensation, would provide a fair and reasonable outcome to this part of Mr and Mrs B’s complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6002120.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.