Starling Bank Limited

Financial Ombudsman decision DRN-6001683 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

This other bank’s customer had sent £8,750 to Mr O’s account after being the victim of a scam.APP scam refund refused

They confirmed that they were closing Mr O’s account on 26 April 2022.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6001683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.