Lloyds Bank PLC

Financial Ombudsman decision DRN-6000234 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr W argues that Lloyds Bank PLC treated him unfairly when he tried to recover the funds paid on overseas gambling transactions. The payments were made using his Lloyds Bank PLC credit card.Card dispute or chargeback

Mr W is a vulnerable customer with a problem gambling condition.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6000234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.