Wave Lending Limited

Financial Ombudsman decision DRN-5998606 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr L’s complaint is about the administration of a mortgage he had with Wave Lending Limited.Mortgage administration

Wave has offered Mr L £125 for the inconvenience he was caused due to its poor communications and the delay in the redemption statement he wanted being sent.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5998606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.